Full Reflection

Question 1 Your name and organization Optional — leave blank to stay anonymous

The Engagement Overall

Question 2 Overall, how would you rate your experience working with Three Levers?

1 Did not meet my needs

2 Below expectations

3 Met expectations

4 Exceeded expectations

5 Exceptional

Question 3 What was the most valuable thing that came out of our work together? Don't overthink this — what's the first thing that comes to mind?

Question 4 Did the outcome of our work match what you expected when we started, or did it go in a different direction?

It was pretty much what I expected

It went in a better direction than I anticipated

It went in a different direction — and I'm glad it did

It went in a different direction — and I'm not sure about it

It fell short of what I expected

Question 5 If the direction shifted, could you describe what changed?

Understanding & Diagnosis

Question 6 How well did I understand what your organization actually needed (not just what was initially requested)?

1 Missed the mark

2 Partially understood

3 Understood the request

4 Understood the deeper need

5 Saw things we hadn't seen ourselves

Question 7 During our discovery process, did you feel comfortable sharing the full picture — including things you weren't sure about or areas where your team had gaps?

1 I held back a lot

2 I shared some things cautiously

3 It was fine

4 I felt quite comfortable

5 I could be completely open

Question 8 Was there anything you wish I had asked about or explored more deeply?

The Solution

Question 9 How would you describe the solution I built or recommended? Select all that apply.

Simpler than I expected

More creative than I expected

More cost-effective than alternatives we considered

Well-tailored to our specific situation

Easy for our team to understand

Overly complex for our needs

Missing something we needed

Question 10 Compared to other options you considered, how did working with Three Levers compare on value for cost?

1 Poor value

2 Below average

3 Comparable

4 Better value

5 Significantly better value

Empowerment & Independence

Question 11 After our engagement, how confident does your team feel managing the solution independently?

1 Not confident

2 Somewhat unsure

3 Adequate

4 Confident

5 Fully self-sufficient

Question 12 Did I do a good job of transferring knowledge so your team could own the solution going forward?

1 No knowledge transfer

2 Minimal

3 Decent — we can manage most of it

4 Good — we feel well-equipped

5 Excellent — we fully own it

Question 13 Is there anything about the solution or handoff that you wish had been handled differently?

Communication & Working Style

Question 14 How would you describe the communication throughout our engagement? Select all that apply.

Responsive and timely

Clear and easy to understand

Proactive — kept me informed without me asking

Honest — told me things I needed to hear

Too infrequent

Too technical

Question 15 Was there ever a point where you felt uncertain about where things stood or what was coming next?

Improvement

Question 16 If you could change one thing about the experience of working with Three Levers, what would it be? This is the most valuable question for me. Even small things matter.

Question 17 Is there a service or type of support you wish Three Levers offered that isn't currently available?

Referral & Testimonial

Question 18 If a peer at another organization asked whether they should work with Three Levers, what would you tell them?

Question 19 May I use your words as a testimonial on my website or marketing materials?

Yes — feel free to quote me with my name and organization

Yes — but please keep it anonymous

I'd prefer not to be quoted

Let's talk about it first — reach out to me

Question 20 Would you be open to having your project featured as a brief case study? Case studies focus on the challenge and outcome — never technical details or anything sensitive without your approval.

Yes — happy to discuss

Maybe — I'd want to see it before it's published

No thanks

Question 21 Is there anyone in your network who might benefit from the kind of work Three Levers does? No pressure at all — but referrals are how most clients find me.

Question 22 Anything else you'd like to share?